Business Assurance revolves around the idea that your business should always be able to operate no matter what, safe in the knowledge that your information assets and business reputation are secure and protected – no exceptions. We help you to harness tools such as Citrix Hosted Desktop, SureConnect Managed Devices and Cloud Application Control, to ensure that business interruption is consigned to the history books, and data leak is stopped at source. What’s the key takeaway? Assurance for your business equals assurance for your customers.
The speed with which you can collaborate with other team members, and the richness with which you can communicate with customers, lies at the heart of whether you’re “doing things right”. Working with you to harness tools such as 8×8 Unified Communications, Citrix ShareFile and Podio, we help deliver meaningful cost savings in your current communications spend, and perhaps even more importantly to realise zero-latency collaboration between your team and your customers. What’s the headline message? Strong communications brings your team and your customers closer together.
Most enterprises today suffer from a fragmented data landscape, and fragmented understanding of their customers. This fragmentation is set to grow exponentially as the pace of data generation and scope of data diversity explodes. We create full visibility of your data landscape by constructing a Single Customer View across all data sources that touch your customer. We then enhance this single view by shining a light on your customers’ true sentiment towards your business, using techniques such as Net Promoter System.
Confronted with a growing sea of data, enterprises find themselves overwhelmed by the volume of metrics that it’s possible to create. Its easy to understand then why so many become hooked on a narrow set of ‘vanity’ metrics. Metrics that appear simple to understand, but are heavily bias towards past outcomes. We move beyond the sea of vanity metrics, by constructing an Insight Discovery & Measurement Dashboard for your enterprise. A tool which uncovers and quantifies non-obvious relationships between the behaviour of customers and distils them into Actionable Metrics.
Overwhelmed by vanity metrics, the decision making process in many enterprises becomes stymied by a mix of day-to-day in-action and strategic paralyses.